Refund policy

Last Updated: October 10, 2025

At KenzNuts, we take pride in delivering high-quality, freshly packed products. However, if you face any issue with your order, we’re here to help. Please review our return, exchange, and refund terms below.

1. Return & Exchange Window

We offer a 5-day exchange or return policy, which means you can request a replacement or return within 5 days of receiving your order.

To initiate a return or exchange, contact us at support@kenznuts.com with your order details and reason for the request.

2. Eligibility for Exchange/Return

To qualify for an exchange or return:

  • The product must be unused, unopened, and in its original packaging

  • You must provide the invoice during pickup

  • Products that have been opened, used, or tampered with are not eligible

Returns/Exchanges are accepted only in the following cases:

  • The product was damaged during delivery or you received the wrong item

  • The seal was broken at the time of delivery

  • The product had expired before reaching you

Once your request is approved, we’ll arrange a pickup from the same delivery address and share the expected pickup date with you.

3. Replacement Timeline

If your return is approved for an exchange, the replacement product will be shipped within 3–5 business days after we receive the returned item.

4. Delivery Discrepancies

For any delivery-related issues (e.g., missing items or wrong delivery), please contact us within 48 hours after the order is marked as delivered.

5. Order Cancellation

  • You may request an order cancellation only before the product has been shipped.

  • Once dispatched, the order cannot be canceled.

  • If cancellation is accepted, you will receive a full refund.

  • KenzNuts reserves the right to cancel orders due to stock unavailability, pricing or informational errors, or issues with customer payment or address verification.

6. Refund Process

Once we receive and inspect your returned product, we’ll notify you regarding refund approval status.

  • If approved, the refund will be processed to your original payment method within 5–7 business days

  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account

7. Need Help?

For any questions or concerns about returns, replacements, or refunds, contact our support team:

Email: support@kenznuts.com
Phone: +91 9725403174
Address: 322 - Angel Business Center - 1, Near Sudama Chowk, Mota Varachha, Surat - 394101, India